Frequently Asked Questions


What is a Family Physician?
A family physician is a doctor who takes care of your whole family. Family physicians create caring relationships with patients and their families. They really get know their patients. They listen to them and help them make the right health care decisions.

What is a family nurse practitioner?
A family nurse practitioner is a nurse who has a masters degree in nursing and has completed internship in all specialties, focusing on family medicine. They are licensed by the state and are allowed to treat patients and prescribe medications.

What ages do you treat?
We treat newborn to geriatric patients.

What if I need to see the doctor right away?
We try to accommodate same day appointments or triage your needs in emergent situations. Please contact the office at 630-584-2400 and speak with the receptionist or a nurse. If it is a true life-threatening emergency, please go to the nearest Hospital Emergency Room for treatment.

What information do I need to bring to my appointment?
If you are a new patient, be sure to fill out the forms found in the form section of our website, this will save you time in the office. You should also bring your insurance card, driver’s license or a picture ID and a list of your medication or your medicine bottles.

What do I do if I need to change or cancel an appointment?
Please call the office in advance, when possible. If you do not contact us regarding a cancellation, we do charge a cancellation fee.

What if I don’t have insurance?
We will work with you to make financial arrangements if necessary. Please be aware that you will be required to pay for your initial office visit at that time. Please contact our office staff regarding questions about payment arrangements.

How do I get a refill prescription?
You may call your pharmacy to request a refill or you can call the office and leave a message for the nurse. Please allow 48 hours for a refill. In case of urgency, please call our nurse.

How long do I fast for a fasting blood draw?
An 8-10 hour fast is required to accurately assess your cholesterol and blood sugar. You may take your morning medications with water or black coffee. Talk to your doctor about holding specific diabetic medications when you are fasting.

When will I get the results of my tests?
Typically we will call or contact you within 5-7 business day. If you do not hear from us in that time frame, please feel free to call us. You may also sign up for patient electronic access to see your lab results.

When does my child need well visits?
A well child visit is required at 7-10 days of age, 2 mos, 4 mos, 6 mos, 9 mos, 12 mos, 15 mos, 18 mos, 24 mos, 36 mos. After that point a school physical may be required at the entrance of preschool, kindergarten, 6th grade, 9 grade and college. You may also need well visits for certain sports.

What immunizations will my child be getting?
Click for: immunization schedule. Some shots may vary as we do use combination vaccines.

Are all physicals covered?
There are different types of physicals: complete, well women or annual gyne, school, sports, employment or pre-operative. Not everyone has coverage for well visits. You should verify with your insurance company before your appointment. Our office may not know if it is covered
until the claim has been submitted.

What is the pediatric dosage for tylenol and motrin?
Dosages for children under 2 years is not listed as it is calculated by your physician based on weight. No motrin/advil should be given to a child below six months of age.

  • Tylenol Dosage Chart:children-tylenol-dosage
  • Motrin Dosage Chart:Children-motrin-dosage